UFC Customer Support

Fraud Awareness

While UFC and Western Union work hard to help prevent fraud, we believe that fraud prevention is everyone's responsibility. Your best defense is to be aware, educate yourself and use good judgment with our informative tips. Learn how to spot the warning signs of a scam or scammer before it's too late: Don't fall victim! Fraud alerts:

· Relationship Scam

Scammers contact their victims online and gain their trust by building fake relationships. After they have established trust, scammers ask their victims for money for various travel expenses, fees or other emergency expenses. If you'll be looking for love online, remain alert for signs that the other party in your relationship may not be who they say they are. Remember, you should never send money to someone you have not met in person.

· Internet Purchase Scam

Scammers use websites or online classifieds to advertise items, such as mobile phones, event tickets and cars, that don't exist. Be careful when sending money in response to an online advertisement.

· Advanced Fee Scam

Thieves pose as authentic companies and lure victims into paying fees in anticipation of receiving something of greater value, like a loan, credit card, grant, investment or inheritance money. The victim sends money to the scammer using a money transfer service, but then receives nothing in return. These loans, credit cards, grants, investments or inheritance sums never actually existed. And once the scammers get their money, they are never heard from again. Protect yourself from fraud Only use Western Union to send money to friends and family. Never send money to someone you have not met in person.

Do not transfer money to anyone who asks you to send them money:

• For an emergency situation you haven't confirmed.
• For an online purchase.
• For anti‐virus protection.
• For a deposit or payment on a rental property.
• To claim lottery or prize winnings.
• To pay taxes.
• For a donation to charity.
• For a mystery shopping assignment.
• For a job opportunity.
• For a credit card or loan fee.
• To resolve an immigration matter.
• For something in response to a telemarketing call.

If you transfer money, the person you're sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances. If you believe that you are the victim of fraud, call the Western Union Fraud.

Western Union hotline:

Quality Customer Service

If you're sending money through our network of locations to support your loved ones, please contact our support team for guidance on how to apply for this benefit.

Please visit our HQ at the address below:

Union of Financial Corners SA

Rue du Mont-Blanc 11

CH-1201 Geneva

Or to any of our branches in Switzerland.

Please bring the following information and documents:

• Valid identity document
• Telephone number
• Current address
• The search period you require

As this is an official document, it will be issued on payment of a fee of CHF 16.00.