UFC Frequently Asked Questions (FAQs)

Frequently Asked Questions

Anyone who needs to send or receive money quickly from people who are supporting friends or relatives living in a foreign country, travellers, or business people who need to make fast international remittances.

You cannot use the Western Union Money Transfer service to directly or indirectly fund illegal Internet gambling or for any other illegal activity, including, but not limited to, money laundering, support for terrorist activities, fraudulent sales, solicitations or theft.

Western Union does not offer an escrow service nor any type of "purchase protection" policy. Western Union's business is to transfer funds from a sender to a receiver. We caution our customers against sending money to people they don't know. It is the sender's responsibility to know the party to which the funds are being sent. If a receiver presents proper identification, payment will be made.

Western Union Agent locations are independent businesses (well-known financial institutions, post offices, airports, stations, currency exchange offices, travel agencies and other locations) that provide money transfer service to their customers on behalf of Western Union.

You can use our site to find an Agent location near you or you can call us 022 900 10 90

The money transfer service offered at Western Union Agent locations offers the ability to send money using cash at Agent locations worldwide.

The sender initiates the transaction by completing a "To Send Money" form and paying the Agent cash to cover the transfer amount plus applicable fees. The Agent immediately processes the transaction. To pick up the money, the receiver completes a "To Receive Money" form at any Western Union Agent location and provides proper identification or answers a test question. The agent then pays the transfer amount to the receiver.

Customers receiving money only need a valid form of identification. In some cases, depending on the amount of the transfer senders may need to furnish documents aiming at clarifying the origin of the funds to be transferred. Sending money with the Western Union Money Transfer service from an Agent location does not require credit cards, debit cards, bank accounts, memberships or citizenship papers.

Each Western Union Agent location determines its own hours of operation, and most maintain extended hours, or even stay open around the clock.

In most cases, money transfers are paid out in cash. International transactions are usually paid in local currency.

When you send a Western Union money transfer out of Swiss, your receiver generally receives this money in the currency of the destination country. The exact amount which will be paid to the receiver in local currency will be calculated based on the exchange rate effective at the time you send the transfer. Western Union will convert the currencies at the exchange rate in effect at the time the sender transfers the funds. However, outbound from Swiss for certain countries Western Union will convert the currency at the exchange rate available at the time the receiver picks up the funds.

You may pick up your money transfer at any Agent location. You will need to complete a "To Receive Money" form with the following information: name, address, amount expected, as well as the sender's name, telephone number, city and state being sent from. Valid identification and the MTCN are also required.

Valid ID’s in Switzerland: Generaly, identity papers must be issued by an official authority, be currently valid and include a photograph, first name, last name, signature, birth date and place of. Ideally, the sender must present himself with a Swiss passport or national identity card, a foreign passport, a residence permit or a Swiss driving licence. However, other documents are accepted. For a list of acceptable forms of identification, visit an Agent location or contact our customer service.

Select Tracking in the front page to obtain the status of your money transfer. All you need is the Money Transfer Control Number (MTCN) to determine if the money is available for pick up.

Any time after the money transfer has been sent; you can visit our website and select tracking to obtain the status of your money transfer. All you need is the Money Transfer Control Number (MTCN) to verify if the money transfer has been paid.

Money transfers via Western Union are generally available within a few minutes, depending on the method chosen and the opening hours of the receiving branch.

Transfer limits vary according to destination country and payment method. Please contact us for specific information.

If you encounter a problem, you can go directly to the counter where you made your transaction or contact Western Union Customer Service. We'll be happy to help.

Yes, we accept all major international currencies such as EUR, USD, GBP, etc.

We exchange a wide range of currencies, including USD, EUR, GBP, CHF, JPY and many others. Please contact us to check the availability of a specific currency.

Yes, we accept cash and debit card payments. However, we do not accept foreign credit cards.

No, we don't charge any additional commission. All our rates are transparent and competitive.

Yes, you can call us to reserve an exotic currency for collection on site. We recommend booking 48 hours in advance to guarantee availability.

Yes, thanks to our innovative “Fix & Collect” service on our mybestfx.ch platform you can fix your exchange rate from home and at a time that suits you. Then go to our point of sale to collect the money.

Yes, we offer preferential rates for larger amounts. Please contact us to find out more.

For amounts under CHF 5.000, no documents are required. For higher amounts, please bring an official ID or passport.

Yes, we offer an online exchange service. Visit mybestfx.ch to make your transaction securely and benefit from our advantageous rates.

Yes, our rates are updated several times a day to reflect the latest market variations and offer you the best possible rate.

Yes, we offer buying and selling as well as conversion into different currencies of popular cryptocurrencies such as Bitcoin, Ethereum , Litecoin, USDT, USDC, ICP , etc.

You need to have your own wallet containing the cryptocurrencies to which we will transfer the crypto you buy.

You can use cash or a debit card.

Yes, we accept all major international currencies, including EUR, USD, GBP, etc.

Yes, we buy and sell gold bars and coins. You can come and see us to assess the value of your gold and make a transaction.